FAQ

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how do i recieve my products?

Once your purchase has been fulfilled in the shop, the product/s are sent in two ways:

1. You will see a download link immediatley after checkout at the "Thank You" page or

2. When you receive your email purchase confirmation, there will also be a download link included with your receipt.

Please note: If you have not gotten an email confirmation of purchase with your download link, please make sure to look in your spam folder or "other" folders. Also, make sure to mark all emails from our shop so that they do not continue to go in your spam / junk mail for future purchases. Usually by adding us in your email contacts work best.

I Signed up for the newsletter but didn't get my freebie

Please make sure that you first have confirmed your email subscription by responding to the "confirm your subscription email". If you have already done so, then please double check your junk / spam or "other" folder. Also, be sure to add our email hello@thedaydreamerslens.com to your contacts to avoid future issues with email going into the wrong folder :)

Why can't I log in with my username & password from amandadiaz.com?

Because this is a brand new site it will require a new account created. However if you are looking for any past purchases, you can still access your old account at www.amandadiaz.com at the top where it says “my account” Otherwise, let us know if you need any further assistance :)

I lost all my downloads

All you need to do is click-> Log In or go to the top menu and choose to sign in there. Once you log in to your account, your downloads will be there. If you made purchases from amandadiaz.com then you can also do the same and retrieve your past purchases. Please note: Make sure to sign in with the same email you purchased products from.

Refunds & returns

Due to the nature of The Daydreamers Lens digital products. There are no refunds, exchanges or returns. Please make sure before making any purchases that you are choosing the right item according to your needs (Actions, Presets etc) If you made a double purchase, feel free to send an email with all order numbers and we will do our best to sort the matter out.

I am interested in signing up for The Feminine Portraiture online course

Awesome! The Feminine Portraiture Course will be coming soon so please make sure to stay updated by signing up for our newsletter at the bottom of the page HERE to keep updated with all future specials and announcments.